FAQs

DEALS

WHAT KIND OF DEALS DO YOU HAVE?

CURRENT DEALS/DISCOUNTS

We have deals/discounts throughout the year.  Our latest deals are found HERE.  More savings can be found on individual product pages- check the top of each product description for more information.

MILITARY DISCOUNTS

We do not have specific military discounts, however we do have amazing deals found HERE.  More discounts can be found on individual product pages- check the top of each product description for more information.

HOW TO INPUT YOUR DISCOUNT CODE

1)  Go to the product you want to purchase.

2)  Click on Add To Cart.

3)  Click on Checkout.

4)  Input your discount code in the Discount field.

MY DISCOUNT CODE ISN’T WORKING. WHY?

Some of our brands have chosen not to participate in any advertised promotions.  Therefore we are not able to have any discounts for their products.  However, we can email you the code.  Please sign up for our list HERE, and you will obtain a code.

CAN YOU USE MORE THAN ONE DISCOUNT CODE AT A TIME?

No, you can only use one discount code at a time.  So pick the one that saves you the most money!

DO YOU CHARGE SALES TAXES?

We do not charge sales taxes.  All prices that you see already include sales taxes.

CAN I GET A BETTER PRICE IF I BUY MORE THAN 1 UNIT?

It depends on the specific product in question, and also the quantity.  Please reach out to us at hello@upzy.com with the product name and also the quantity you want to buy.

FINANCING

FINANCING OPTIONS?

KLARNA

Apply for friendly financing with Klarna so you can get everything you want now and pay over time in monthly installments.

Choose to pay in easy monthly payments with Klarna so that you can spread the costs over time.

Financing options available at checkout.  Select the “Buy now, pay later with Klarna” option.

PAYPAL CREDIT

We have financing available through Paypal Credit.  You can finance up to 6 months with no interest payments.  See step-by-step instructions on how to sign up HERE.

DO YOU ACCEPT MEDICARE?

Unfortunately we do not accept Medicare or any health insurance options.  You can have your insurance company reimburse you, and you make the purchase on Upzy.com, however we do not deal directly with your insurance company.

You can pay using all major credit cards, Paypal, Google Pay, Apple Pay, or finance through Klarna or Paypal Credit.

PAYMENTS

PAYMENT OPTIONS

WHAT KIND OF PAYMENTS ARE ACCEPTED?

We accept all major credit cards- VisaMastercardAMEX, and Discover.  We also accept financing with Klarna and Paypal.

DO YOU PROVIDE A W-9 FOR INSTITUTIONAL CUSTOMERS?

Unfortunately, we do not provide a W-9 for institutional customers (educational organizations, businesses etc).

PRODUCTS

PRODUCT INFORMATION

DO YOU SELL THE MOST RECENT VERSION FOR YOUR ITEMS?

Yes, we absolutely do.  We only send you a product’s most recent version/model, unless otherwise stated.  If a product doesn’t have a year associated with it, then rest assured it is the most recent model the manufacturer makes.

ARE YOUR PRODUCTS NEW?

Yes, absolutely.  We only sell you new and unused products.  We rarely have instances where it’s an “open box” item, but if there is, we will state it explicitly in the product description.

DO YOUR PRODUCTS COME ASSEMBLED?

It depends on the specific product.  Some products need assembly, some do not.  Some we offer a fully assembled option.  Kindly check the specific product description in question to check if it comes assembled or not.

DO YOU HAVE A CATALOG YOU CAN MAIL OUT?

Unfortunately we do not have a physical store catalog.  All product information is found on our website.

I BOUGHT A PRODUCT FROM ANOTHER STORE THAT YOU HAVE ON UPZY. CAN YOU ASSIST ME WITH ANY WARRANTY/REPAIRS/TECHNICAL ISSUES?

ORDER PLACEMENT

ONLINE ORDERS ONLY

HOW DO I PLACE AN ORDER?

First navigate to the specific product that you’re interested in.

Second, choose any of the variants such as color, size (if any).  Once you select your desired options, click on the Add To Cart button.

Third, follow the prompts and fill out your information like your name, email address, shipping/billing address etc.  Fourth, choose your payment method and input the information accordingly.

Fifth, confirm your order.  You’re done!

I PLACED MY ORDER. DID IT GO THROUGH SUCCESSFULLY?

Your order is successful only if you receive an order confirmation email.  If you do not receive this email, then a possibility is that the item is just sitting idle in your shopping cart and it has not actually been confirmed yet.

If you receive an order confirmation email, then you’re all set.

If you do not receive an order confirmation email, please be assured that we did not charge you yet.  You can try and place your order again.

Be sure to check your spam folders just in case the confirmation email is there.

SHIPPING

SHIPPING TIME

HOW LONG DOES IT TAKE FOR MY PRODUCT TO SHIP?

Kindly refer to our Shipping and Returns page HERE.  In general, it takes about 5-7 business days from the shipment date to your address, unless otherwise stated for specific products Some larger items that ship by freight may have a slightly longer lead time.

DO YOU OFFER EXPEDITED SHIPPING?

Unfortunately, we do not offer expedited shipping.  Our Shipping and Returns page can be found HERE.  Products usually take about 5-7 business days from shipment date to get delivered to your address, unless otherwise stated on specific products. 

DO YOU SHIP INTERNATIONALLY?

You can sign up for a third party shipper using our comprehensive international shipping guide here.

For Hawaii/Alaska/Canada, we may be able to ship directly to you at an additional cost.  Please provide the specific product, and your full address with zip code to hello@upzy.com and we can assist you.

DO YOU SHIP TO HAWAII/ALASKA/CANADA?

Certain products may ship to Hawaii/Alaska/Canada.  If you want to ship to these places, please email hello@upzy.com with the specific product and your full address with zip code.  We can then see if we can ship to you or not, and will quote you an additional shipping cost.  You are responsible for all customs/duties when you receive the product and this is not included in the additional shipping cost.

CHRISTMAS/HOLIDAY DELIVERY

As we have thousands of products that ship from different warehouses nationwide that utilize different shipping carriers, we are unable to have a specific cutoff date when orders have to be placed in order to arrive by Christmas.  It’s best to contact us here if you’d like to know exact delivery times during Christmas/holidays.

DO YOU SHIP TO APO/FPO ADDRESSES?

Unfortunately we do not ship to APO/FPO addresses.  We ship for free to any regular residential/commercial address in the lower 48 states.

DO YOU SHIP TO PO BOXES?

As per our company policy, we do not ship to PO Boxes.
SHIPPING COST

IS SHIPPING FREE?

Yes, shipping is FREE to the continental United States (lower 48 states).  This excludes Alaska and Hawaii.  Some products may ship to Alaska, Hawaii, or Canada, however it’s best to contact us first HERE.   Best way to reach us is by email:  hello@upzy.com.

LOCATION

WHERE ARE YOU LOCATED?

WE ARE LOCATED IN BEAVERTON, OREGON.

We are located in Beaverton, Oregon.

DO YOU HAVE A RETAIL STOREFRONT?

We do not have a retail storefront.  We are online-only and ship directly from warehouses nationwide (lower 48 states).  Our low overhead means we pass the savings directly to our customers, giving our customers the absolute lowest prices.